Rock Gaming LLC and its affiliates (“Rock Gaming”) will assume operational control of Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino. Operational control of the properties will transition from Caesars Entertainment Operating Company, Inc. and its subsidiaries (“Caesars”) in the coming months and is expected to be completed by mid-2016, at which point Rock Gaming will independently own and operate the gaming facilities.
Frequently Asked Questions:
- What do you mean when you say the property will “transition” to Rock Gaming?
- Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino will no longer be a Caesars or Total Rewards property once the transition is complete in mid-2016. At that point Rock Gaming will assume operational control of those three properties in Ohio and will begin a new loyalty program at that time.
- Caesars and Rock Gaming are working collaboratively to ensure a smooth transition for guests and team members.
- When will each Ohio property be transitioned? Will it happen all at once?
- We expect the transition to be completed by mid-2016. Rock Gaming and Caesars are working collaboratively with the Ohio Casino Control Commission and Ohio Lottery Commission to develop a timeline that does not interrupt gaming and adheres to all the required regulations.
- How will the transition affect me?
- Caesars and Rock Gaming are committed to providing the best entertainment experience for guests. These properties are open for business and guests will continue to receive the same high-quality experience and service they have come to expect.
- You will see some changes, such as in the player loyalty program and the names of the Ohio properties, but you should expect the same great service.
- Will Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino still be a part of the Total Rewards program?
- Horseshoe Cleveland, Horseshoe Cincinnati and ThistleDown properties will no longer be a part of the Total Rewards program once Rock Gaming starts managing the property in mid-2016.
- Your Total Rewards Tier Status and benefits will still be valid at any Caesars/Total Rewards property outside of Ohio.
- Will I still receive my Tier benefits associated with the Total Rewards program?
- Caesars will continue to honor all the benefits you have earned at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino through Total Rewards, inclusive of all Tier Credits and Reward Credits.
- When will my Total Rewards benefits no longer be valid at Horseshoe Cleveland, Horseshoe Cincinnati or ThistleDown?
- You will be able to use all of your Total Rewards benefits, inclusive of tier benefits, offers and Reward Credits at these three properties up until the transition occurs. This will take place by mid-2016 and we will update you with more information in the near future.
- I have accumulated a lot of Tier Credits through Total Rewards this year and was well on my way to a higher Tier Status. Will I be able to keep my Tier Status?
- Yes, your Tier Credits will be honored at any Caesars property and you can continue to work towards the next tier level in the Total Rewards program at any Caesars property.
- Rock Gaming will duplicate the Tier Credits and Tier Level you accumulated under the Total Rewards program in the new Rock Gaming loyalty program at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino.
- What will happen to my Reward Credits/comp balance?
- Your Reward Credits do not expire as long as you earn one Reward Credit every six months and they will continue to be valid at all Caesars/Total Rewards properties. For more information on ways to keep your Reward Credits from expiring visit: https://totalrewards.custhelp.com/app/answers/detail/a_id/4/session/L3RpbWUvMTQ0NTYzNzA4Ni9zaWQvY095VUlIem0%3D
- Will the offers I have earned still be valid at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino?
- Your offers will remain valid at each of these properties during the transitional period.
- You will also receive exciting, new offers from Rock Gaming once they take over operational control.
- Will I still have the same host and will all of my favorite team members still be there?
- The on-property hosts and all your favorite team members will remain the same and you can continue to reach out to them to provide you with the exceptional entertainment experience you have grown accustomed to receiving.
- Where can I find additional information or learn more about Rock Gaming?
We realize many of our guests will have questions surrounding this transition. If you are unable to find an answer to your question above, please send us an email and we guarantee you will receive a prompt response.