Caesars Corporate Citizenship Blog

2018 CodeGreen Challenge: Party for the Planet!

  To help kick off the spring season, we once again asked our team members and guests at our locations across North America to participate in the annual CodeGreen Challenge for a chance to be named the most eco-conscious location in the company. The CodeGreen Challenge is part of Caesars Entertainment’s effort to raise awareness around environmental conservation, as well as the health and wellness benefits of an active and healthy lifestyle, through activities and promotions that educate and support environmental consciousness.

And the 2018 CodeGreen Challenge winners are….

 First Place: Harrah’s Ak-Chin

Congratulations to our first-place winner, Harrah’s Ak-Chin, which successfully hosted 26 CodeGreen Challenge events that invited team members and guests to participate in CodeGreen-related activities such as local community clean-ups, recycling programs and an opportunity to assemble Clean the World hygiene kits through Caesars Foundation’s partnership with Clean the World.

They also gave guests 14 opportunities to participate in CodeGreen Challenge promotions such as the CodeGreen Koozie giveaway and 5K Poker Run Pool Party where they helped build veteran hygiene kits.

And lastly, Harrah’s Ak-Chin was able to secure several local media hits that helped to create additional buzz!

Second Place: Council Bluffs Region

Our second place winner is Harrah’s Council Bluffs which used the CodeGreen Challenge as an opportunity to create more awareness among team members and guests around the United Nation’s new Sustainable Development Goals. This not only brought Caesars Entertainment’s commitment to addressing issues affecting the planet to the forefront but it also educated team members and guests on the positive impact they, too, can make through their own actions.

The result? With the support and participation of both team members and guests at CodeGreen Challenge events, approximately 260 pairs of shoes and more than 1,300 hygiene items were collected, more than 1,400 pounds of household waste was recycled and 225 trees were distributed at Trees Forever.

Every team member who participated in an event received an ecard for their support. And overall, nearly 20% of Harrah’s Council Bluffs’ guests were more satisfied due to the property’s effort to reduce their environmental impact throughout the duration of the CodeGreen Challenge.

Third Place: Harrah’s New Orleans

And – in third place – Harrah’s New Orleans. Through our partnership with National Park Trust, HERO volunteers from Harrah’s New Orleans served as chaperones during a local elementary school’s visit to Barataria Preserve on Kids to Park Day, a national day of play that connects kids and families with their local, state, and national parks.

HERO volunteers also helped to assemble 300 Clean the World hygiene kits which will be distributed to the homeless during an upcoming meal event at the New Orleans Mission, a nonprofit organization that serves the homeless population of the greater New Orleans area.

Other CodeGreen Challenge activities included Weekly Wellness Wednesdays, Diabetes Alert Day, health cooking demonstrations, Earth Hour, and the CodeGreen Cocktail Challenge.

And – speaking of the CodeGreen Cocktail Challenge…


Cheers to the Planet!

We’re also excited to announce the winners of the Tito’s CodeGreen Cocktail Challenge. We partnered with Tito’s Handmade Vodka to challenge our mixologists and bartenders to create eco-inspired cocktails from locally-sourced ingredients. The competition was fierce with nearly 20 uniquely crafted drinks across 16 locations, our bartenders really rose to the challenge – and in spades!

You can see the cocktails being enjoyed via this Facebook Live

And now, drumroll, please. The CodeGreen Cocktail Challenge winners are…

Bally’s Atlantic City

The Jersey Peach

  • 2oz Tito’s Handmade Vodka
  • 1/2oz OJ with small splash real cherry juice (for color)
  • 2oz Peach Puree
  • Shake with ice
  • Strain into martini glass and garnish with frozen peach slice


Harrah’s New Orleans (2 CodeGreen Cocktails)

All Star Bloody Mary

  • Tito’s Handmade Vodka
  • Zing Zang Bloody Mary Mix
  • Worcestershire sauce, Tabasco hot sauce, freshly-squeezed lime juice and lemon Juice

The LA Strawberry Smash

  • Tito’s Handmade Vodka
  • Louisiana strawberries and grapefruit
  • Domino sugar syrup with house-made strawberry bitters


Harrah’s Cherokee

  • Mountain Mule
  • Tito’s Handmade Vodka
  • Tea, cranberry vanilla bean honey and ginger ale

Harrah’s New Orleans saw an 1,100 percent increase in sales compared to 2017 cocktails sales and Harrah’s Cherokee saw an 80 percent increase in sales.  And a single restaurant – Guy Fieri’s Chophouse at Bally’s Atlantic City – sold more than 10 times the amount of CodeGreen cocktails than some properties sold overall.

“Collectively creating the drink with the bartenders, staff and even my assistant, gave us ownership and made us want to sell the drink more,” said Ashley Joas, Guy Fieri’s Chophouse Restaurant Manager.

In total, nearly 3,100+ CodeGreen Cocktails were sold to guests across the Enterprise.

Cheers to everyone who participated in our CodeGreen Challenge!


FROM:             Jan Jones Blackhurst – Executive Vice President, Public Policy and Corporate Responsibility

Throughout the month of June, we celebrate Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) Pride Month and honor the contributions that our company, our LGBTQ team members and guests bring to our communities.

Caesars Entertainment is a longstanding leader in advocating for LGBTQ rights and for anti-discrimination laws. For far too long, people have had to fight for equal rights in and outside the workplace. This is an issue that is personal for me – I believe in freedom of choice as an individual, and as a Caesars team member, I am proud to work for a company with an extensive history of leading LGBTQ public policy at both the state and federal levels. Additionally, we have been a steadfast advocate for our LGBTQ guests by honoring relationship recognition and marriage equality through our on-site commitment and wedding ceremonies.

We provide networking opportunities to our team members through our LGBTQ Business Impact Group (BIG), EQUAL, which was the first group for LBGTQ employees and their allies formed in our industry. Currently, we are expanding this BIG across the enterprise. We have also consistently supported local advocacy organizations representing the LGBTQ community. For example, we’re one of the largest corporate and Foundation allies of the Gay & Lesbian Community Center of Southern Nevada (the Center) and over the years, many of our colleagues have been recognized by the Center for exemplary leadership in the community. At the national level, we have received perfect scores on the Human Rights Campaign’s Corporate Equality Index for the past 11 years in a row, and hope to make it 12. Finally, we continue to support certified LGBTQ owned businesses and have partnered with the National Gay and Lesbian Chamber of Commerce to further advance opportunity for LGBTQ entrepreneurs and business owners.

Diversity is one of the key pillars of Caesars Entertainment’s Mission, Vision and Values – it always has been and always will be. Please join me in celebrating our commitment to equity and equality for all during LGBTQ Pride Month.

Winners of the Racial Justice in Corporate America Challenge

   This is a guest blog post from Caesars Entertainment partner, Net Impact. In February 2018, Net Impact partnered with Caesars on the “Racial Justice in Corporate America Challenge.” This challenge asked teams to create a set of big, bold strategy recommendations for how corporate America can be part of transformational change in addressing racial justice.

Net Impact is a leading nonprofit that supports a new generation to work within and beyond business for a sustainable future.

We are thrilled to announce the finalists and winner of the Racial Justice in Corporate America Challenge, a program launched in collaboration with Caesars Entertainment. The program opened in February and invited both students and professionals to submit ideas for how Corporate America can be part of the solution to effectively advance racial justice.

Congratulations to our four finalists, who were awarded prizes for their inspiring and innovative recommendations. Read below for an overview of their ideas:

First Place

Ariana Almas, University of Michigan, MBA

Idea: Provide contract workers with equitable benefits.

“In many corporate industries, racial minorities are overrepresented in labor intensive contract roles, such as janitors and security guards, which lack benefits, are significantly underpaid, and offer no advancement options. This contributes to an inability to afford the cost of housing among other challenges, which ultimately perpetuates a cycle of racial inequity. Corporate American can help end this cycle and advance racial justice by providing their contract workers with equitable benefits to ensure a greater sense of stability as well as skill development programs and contract-to-perm advancement pathways to ensure opportunities for upward mobility.”


Second Place

Matthew Hui, University of Southern California, Social Impact, MA

Idea: Sponsor programs and challenges that encourage racial equity solutions.

“Corporate American can effectively advance racial justice through sponsoring innovation challenges that encourage racial justice solutions, live dinner events that promote stories of racial reconciliation in the marketplace, and racial equity leadership development programs that incentivize racial justice in corporate leadership. By implementing these programs, knowledge of racial issues that occurs both on the streets and in the office, can be exchanged for the better of communities. With its abundance of financial resources and facilities, Corporate America is in the perfect position to ensure better solutions towards racial equality are supported and heard.”

Third Place

Carley Mostar, University of Illinois, Chicago, MBA – Social Value Creation

Idea: Directly invest in communities of color

“To work toward racial justice, corporations should invest directly in communities of color through partnerships with local small business owners within their industry and within their communities. To address the lack of access to traditional capital and assets that these communities often face through structural racism, corporations could create mentorship programs for entrepreneurs of color to shadow at the executive level in their industry and receive supply chain, marketing, and financial support through sustained relationships. In return, corporations will develop stronger brand loyalty, gain access to new markets, and develop talent within their industry – all while working toward racial justice.”

Fourth Place

Cathleen Jeanty, Net Impact New York City Professional Chapter

Idea: Create a data-driven platform to foster collaboration on strategies to address racial inequality.

Moving the Needle would be an innovative, collaborative, data-driven platform that allows multiple companies to work together to address racial inequality in the workplace. The online platform would be open to all companies that would like to see a more equalized workplace.”

Congratulations to the finalists and to all who participated in this program! If you are interested in more racial justice content, check out the engaging webinar series that was created in conjunction with the challenge. These three webinars feature a variety of renowned and experienced professionals discussing their perspectives on racial justice in Corporate America. Speakers include Justin Steele from Google.Org, Malcom Shanks from Race Forward, and Gwen Migita from Caesars Entertainment, among many others. You can listen to recordings of all the webinars here.

Our HERO Stars: Patricia, Shelee & Steve

At Caesars, we call our team member volunteers HEROs because they inspire us all to be role models and share our time and talent with our communities. Four times a year, we recognize those who have gone above and beyond for the communities they serve. Today, we’re celebrating Patricia Williams, Shelee R. McIlvaine and Steve Mitchell for their dedication. They’ll each receive a $500 check to share with a nonprofit organization of their choice.

Patricia Williams, Front Office Supervisor, HORSESHOE TUNICA

  Patricia’s Causes: helping seniors, reducing the property’s environmental impact, educating people about civil rights

As captain of Senior Bingo at Horseshoe Tunica, Patricia identified issues with the program. Seniors were beginning to tire of receiving the same items regularly – they wanted to win more useful items in addition to fun prizes like Horseshoe Tunica t-shirts. Attendance was down, so Patricia rallied her colleagues in donating money to purchase prizes seniors needed, like personal hygiene items and cleaning supplies. Senior Bingo has grown in popularity due to Patricia’s efforts; in the words of a colleague, “Patricia has turned Senior Bingo around – it’s her ‘baby.’”

Patricia also supports the National Civil Rights Museum, leading a group of volunteers each year to tell the story of the African American experience in the U.S. and the struggle for equality. Additionally, Patricia is Horseshoe’s property leader for Clean the World, ensuring that soap and other hygiene products are collected for contribution to fighting bacterial disease around the world. She also plays a major role on the property’s CodeGreen Team.

Shelee R. McIlvaine, Security Supervisor, BALLY’S ATLANTIC CITY

Shelee’s Causes: helping seniors and families in poverty, reducing the property’s environmental impact

Shelee lives by these lines from a Khalil Gibran poem: “I slept and I dreamed that life is all joy. I woke and I saw that life is all service. I served and I saw that service is joy.”

Shelee not only finds joy in service, she finds joy in leading others. She’s a dedicated recycler, leading her department’s CodeGreen work, including teaching colleagues how to recycle correctly, turning off the lights and gathering batteries and other e-waste for correct disposal.

Shelee has volunteered more than 200 hours to Family Promise of Atlantic City, a nonprofit that assists low-income families. Shelee does it all, from serving on the organization’s board to driving a van that provides the families with weekly transportation. She gives selflessly, often encouraging her family to give donations to senior citizens in need in lieu of birthday or Christmas gifts. This dedication to helping others also influences her co-workers: donations from her team are at an all-time high this year!

Steve Mitchell, Surveillance Tech, HORSESHOE TUNICA

Steve’s Causes: helping veterans, fighting hunger

For years, Steve has volunteered at the Memphis VA Hospital, showing up regularly to chat with veterans as they recover from illness or surgery. He also inspires his coworkers to visit, saying “a little conversation goes a long way; veterans need someone who cares.”

Last year, Steve began volunteering at the Tunica Food Pantry, serving those in need of some extra food to put on their tables. Steve’s fellow team members noticed his contributions one February evening. An older man had walked to the food pantry, bringing handmade carts in which to bring home his groceries. With the carts full, the man found he wouldn’t be able to walk home, but Steve displayed our Caring Culture by escorting him to his front door. Steve truly provides the same Service with Passion to the guests of the food pantry and the veterans at the VA Hospital as he does to Horseshoe Tunica guests.

Steve also ensures that events run smoothly, making sure that not only are community members assisted properly, but that his fellow HEROs have fun while volunteering.

Kudos to Steve, Shelee and Patricia for showing care to your community!


Celebrating Asian American Pacific Islander Heritage Month

This month and every day, Caesars Entertainment celebrates our Asian American Pacific Islander (AAPI) team members and guests. In honor of AAPI Heritage Month, Caesars Entertainment has a variety of initiatives to honor the contributions of these team members. Read on to see what’s going on around the company and at our properties!

Reaching the Reno AAPI Community  

Caesars Entertainment HAPA team members partner with ACDC leaders to deliver a workshop on becoming a U.S. citizen.

Harrah’s Reno Hotel & Casino recently launched a chapter of HAPA, Caesars’ Business Impact Group (BIG) of Hawaiians, Asians, Pacific Islanders and Allies. BIGs drive diversity and inclusion at Caesars by harnessing the passion team members have for creating equal opportunity for all. Last month, Reno HAPA volunteered with the Asian Community Development Council (ACDC), a leading organization in improving well-being and education in the Nevada A  API community, at a citizenship workshop.

Harrah’s Reno will also honor the Sacramento AAPI community with a donation to the local chapter of OCA Asian Pacific American Advocates in honor of the Dragon Boat Festival, taking place on May 10 from 5:30 to 9:00 pm at DoubleTree by Hilton in Sacramento. The donation from Harrah’s Reno will support OCA Sacramento’s programming, including internship, scholarship and mentoring programs; economic development summits, civic participation efforts and many more advocacy, civic, cultural and educational initiatives.

Reba, Brooks & Dunn Tickets to Fund Scholarships

Neil Hirokoshi, APIASF President, Carolene Layugan of Caesars and Vida Lin, ACDC President

On April 25, ACDC partnered with the Asian & Pacific Islander American Scholarship Fund (APIASF), the largest nonprofit dedicated to providing scholarships to AAPI students, to host a community fundraiser. This year, Caesars offered a financial contribution to the scholarship fund as well as a dinner for two at Hell’s Kitchen and tickets for Reba, Brooks & Dunn at Caesars Palace, a face value of $500.

On April 28, ACDC’s GraduAsian Ceremony luncheon and career fair honored AAPI students graduating from Southern Nevada universities and colleges with a special medallion to be worn at their commencement.

Caesars Entertainment employees Carolene Layugan, Mila Spresser and Viadelie Clemena ready to chat with students at the GraduAsian Ceremony about opportunities to work at Caesars.

Supporting Civic Engagement in the AAPI Community – and Beyond

On May 12, ACDC is holding an open house for the AAPI community to view its expanded community center and raise funds for a medical center. Caesars’ own Carolene Layugan, Responsible Gaming Program Director and new ACDC Chair of the Board, will present a $20,000 donation to further ACDC’s civic engagement programs, including citizenship and voter registration.

Celebrating Asian Culture in Nevada

Did you know that Nevada is the only state that officially proclaimed May 18 Asian Culture Day? The first Asian Cultural Day celebration will be held this year on May 18-19 and team members at the Rio All-Suites Hotel & Casino in Las Vegas are thrilled to host it! The festival will feature performances, speakers, shopping, art, food and music to celebrate more than 150 years of Asian immigrants’ contributions to Nevada. Asian Culture Day has an anticipated attendance of more than 10,000 people.


Join us for Asian Culture Day festivities on May 18 and 19 from 10:00 am to 5:00 pm. Learn more at

Raising a Glass to Earth Day

Each year, our CodeGreen Cocktail Challenge gets our mixologists, bartenders and chefs involved with making a new and innovative drink that reflect Caesars Entertainment’s commitment to the planet.

We know our guests are always looking for products that are kinder to the environment and locally sourced.  That’s why we are inspired to offer our CodeGreen cocktails – 50% of the ingredients in them are sourced what’s considered a “local” radius: 500 miles or less.

This year, we’re teaming up with Tito’s Handmade Vodka, a sustainability-minded distiller using corn that is 100% grown-in-the-USA. The brand also owns one of the largest privately owned set of solar panels in the state of Texas.

Want to join in the fun? Join our mixologist, JC Estrada, at Alto Cocktail Lounge for a Facebook Live event in partnership with our friends at 3BLMedia/TriplePundit at 4:30 Pacific Time on April 18. JC will mix up Alto’s exclusive CodeGreen Cocktail, plus drinks submitted by local bartenders from the Rio and Paris Las Vegas. Check out the recipes below and gather your ingredients so you can mix along. To be kind to the earth, be sure to raise your glass (not plastic) and skip the straw.



Rio’s CodeGreen Cocktail: Pavilion Punch

  • 5 oz. Tito’s Vodka
  • 2 oz. Fresh Squeezed Lemonade
  • 1 oz. Pomegranate Juice
  • Ice cubes
  • Garnish: Lemon Wheel, Pomegranate Seeds and Sprig of Fresh Mint
  • Served in a Rock Glass

Paris Las Vegas’ CodeGreen Cocktail: Meyer Lemon Drop Martini

  • 2 oz. Tito’s Vodka
  • 1 oz. House made Meyer Limon cello
  • 5 oz. Perricone Farms Lemon Juice
  • Sugar the rim
  • Garnish: Lemon Twist

Caesars Palace’s CodeGreen Cocktail: Basil Me Lightly

  • 5 oz. Tito’s Vodka
  • .5 oz. Disarrano Amaretto
  • 4 Basil Leaves
  • .5 oz. Agave Nectar
  • .5 oz. Lemon Juice
  • 2 oz. Fresh Squeezed Orange Juice
  • Muddle 4 basil leaves with agave nectar. Then add remaining ingredients and shake for 20 seconds. Double strain over ice in a Collins glass.
  • Garnish: Basil Leaf

Buddy Bison + Kids + Teachers + HEROs = A Carbon-Kicking Team

In honor of Earth Month, we’re celebrating the exciting progress we’ve made in helping youth learn how to reduce their environmental impact through the Buddy Bison Carbon Contest. Each year, in partnership with National Park Trust, our CodeGreen volunteers visit elementary students to teach students about conservation, equipping them with knowledge to become good stewards of the environment. Students compete weekly to see who can do the most environmentally responsible actions to reduce carbon footprint, through tasks as varied as turning off lights to recycling cell phones.

For more on how this all happens, our friends at National Park Trust interviewed two people who know these eco-savvy students best: Their teachers!

Yolanda Smith, third grade teacher, Richmond Ave School, Atlantic City, New Jersey

Ms. Smith’s students won the Buddy Bison Carbon Contest last year; their prize was a trip to a nearby national park. Key achievements include recycling a total of 580 cell phones and ink cartridges and getting classmates across the entire school to be mindful of electricity use. The students magnified their impact by getting the whole school district in on the action, saving more than $826,000 in energy costs thus far in the school year.

National Park Trust: Does this partnership program teach your students about science, technology, engineering and math (STEM)?

Ms. Smith: The Contest focuses on a real world STEM problem and gives the students tangible, hands-on ways to solve it. It spurred conversations and solutions that would not have happened in our daily curriculum.

NPT: After competing the contest, do your students now know more about the environment?

Ms. S: The Contest 110% supports curriculum in the third grade and helps students learn about the environment and the earth. Kids can be apathetic when you talk about the environment. Because of this program they care about their environment; they are aware of the results of their actions and the implications. Students are now thinking about how they impact the environment and how it can affect them.

Ashley Oracz, fourth grade teacher, SJ Green Charter School, New Orleans

Ms. Oracz’s students took third place in the Buddy Bison Carbon contest; a key achievement was identifying and stopping “vampire” sources of energy use (i.e., items left plugged in when not in use).

National Park Trust: Has the contest supported your STEM curriculum?

Ms. Oracz: Yes, this program teaches my students about science and STEM. The last couple of days of their science unit, they talked about renewable and non-renewable energy (fossil fuels) and the impact fossil fuels have on the environment. This program ties in perfectly with their science unit.

NPT: Are students more connected to their environment?

Ms. O: 100% are excited about science and are more connected the environment – 60% are more engaged with the environment and aware of their impact on it. Now we have “Energy Managers” in our class; my students are much more cognizant of reducing energy than the other students in the school.

We salute Ms. Smith and Ms. Oracz’s classrooms – and all the participants in the Buddy Bison Carbon Contest! Caesars Entertainment HEROs will be joining the students on a field trip to a local national park; many will be visiting a national park for the first time ever. Our HEROs are honored to participate in helping show the next generation how to be good stewards of the earth we all call home – and the joys of the great outdoors.


Caesars Entertainment celebrated our company’s long-history and strong commitment to service and community through volunteerism, philanthropy, diversity and sustainable business practices at our annual Community Review reception Monday, March 5 at Rio All-Suite Hotel & Casino.

The special occasion was attended by community leaders, elected officials and Caesars team members. The event served as an opportunity to recognize the efforts of community partners and our employees who give back and served others. The event highlight was the presentation our Caesars Community HERO Award to Steve Hill, former chairman of the Las Vegas Stadium Authority and newly appointed Las Vegas Convention and Visitors Authority (LVCVA) Chief Operating Officer.

Nevada Governor Brian Sandoval and our Executive Vice President of Public Policy Jan Jones Blackhurst presented Hill with the award noting that his efforts to support the community personify the spirit of Caesars’ community citizenship platform. A fearless champion of proactive, change-making economic development in the State, Hill’s vision and can-do attitude in driving innovation have been instrumental to the future growth of Southern Nevada’s tourism industry.

In addition, executive remarks focused on our PEOPLE PLANET PLAY initiative which encompasses our many corporate citizenship programs, addresses the importance of strong environmental stewardship and supports bridging the private and public sectors to address the needs of the community.

Our team members work year-round to help build strong communities in each of the locations where we operate. We are proud of these efforts across the country and in our corporate home state of Nevada where Caesars Entertainment makes a significant impact in the community by donating time and talent to support nonprofit organizations. In 2017, our Nevada team members contributed nearly 53,000 volunteer hours and a total of 330,000 volunteer hours nationwide through our HERO volunteer program.

To learn more about Caesars Entertainment’s corporate citizenship initiative visit

Maria Vargas & Clean the World

Since 2010, Caesars Entertainment and the Caesars Foundation have gifted $3 million to Clean the World in financial contributions, pounds of soap and volunteer hours in support of the nonprofit’s mission to reduce the spread of bacterial disease.

Maria Vargas, a 15-year veteran of Caesars Entertainment, shares her experience visiting Guadalajara, Mexico to educate children on hygiene and distribute soap to families in need. As a housekeeping staff member, Maria helps collect more than 50 tons of soap and bottled amenities from our hotel rooms across the country each year.

We’re proud of Caesars employees like Maria who share our commitment to reducing waste while combating hygiene-related disease around the world.

Happy Ambassaversary! 15 Years of Responsible Gaming Ambassadors

This year is a special one at Caesars. Back in 2003, we were looking for a way to expand our already industry-leading Responsible Gaming program, so we harnessed our greatest resource: the team members who are on the casino floor with our guests each day. Thus, the Responsible Gaming Ambassador program was born to empower team members across the U.S. to assist guests who may show signs of a potential gambling problem.

Read on to hear from several longtime Responsible Gaming Ambassadors about how and why they serve our guests.

  • Darlene Winkelman, Assistant Casino Operations Manager, Harvey’s Lake Tahoe and Harrah’s Lake Tahoe Casinos
  • Jeff Graber, Surveillance Director, Harrah’s Council Bluffs Casino and Horseshoe Council Bluffs Casino
  • Lori Monroy-Leffner, Casino Manager – Slots, Flamingo Las Vegas
  • Phyllis Carmon, Regional Compliance Manager, Horseshoe Casino  Tunica & Tunica Roadhouse Casino & Hotel
  • Steve Aloi, Assistant Operations Manager, Slots, Harrah’s Ak-Chin

Caesars Citizenship Blog: What does it mean to be a Responsible Gaming Ambassador?

Darlene: It is our pleasure to have a conversation and provide resources to guests that are wondering if they may be exhibiting signs of a gambling disorder.

Lori: Dealers and slot attendants – those who are most likely to hear a guest make a statement that could mean they’re having a problem – will get the guest in touch with a Responsible Gaming Ambassador (RG Ambassador).

Steve: Being an RG Ambassador is first and foremost grounded in our Code of Commitment; one of the things we really look for in RG Ambassadors is that they represent the Code. The training program involves a four-hour session with role-playing difficult conversations and familiarizing trainees with our responsible gaming resources.

Jeff: We don’t have situations arise daily, but sometimes people come to us for help. We’re not counselors or professionals, but we’re a conduit to get people help.

CCB: What kind of feedback have you gotten?

Lori: I’ve received a lot of positive feedback with guests on how their particular situation was approached, saying they didn’t feel embarrassed or as if they were being judged.

Phyllis: I have had several guests who needed to exclude themselves from gambling at our locations send me mail or even come to thank me personally for the judgment-free help and support.

Steve: Each year, some fellow RG Ambassadors and I participate in an annual symposium in Phoenix to learn from gambling disorders counselors. At first, they’re surprised to hear that we care so much about responsible gaming.

CCB: If there was one thing you could tell guests and/or communities about gaming responsibly, what would it be?

Jeff: Sometimes gambling isn’t fun for people. If they aren’t having a good time, then we don’t want to take money from them. This has stuck with me since I became an RG Ambassador 15 years ago.

Lori: We only want guests to spend money that they can afford, that they’re comfortable playing for entertainment.

Phyllis: If you think you might have a problem, we’re here to guide you to problem gambling resources, or just provide a listening ear. You can call the National Council on Problem Gambling’s 24-hour hotline (1-800-522-4700) or visit to find available resources and support in your area.